Frequently Asked Questions
HOW DO YOU SCHEDULE A SERVICE?
We use the Time to Pet scheduling system. This makes it so our schedule stays organized and, in return, allows us to provide the best care for your pets! Clients who have agreed to weekly scheduled visits will be automatically scheduled every Sunday unless notified otherwise.
All requests must be submitted by midnight the day prior or there will be a $5 service charge for same day requests.
If you're a new client and need to schedule a meet and greet or another service please click below to get set up.
DO YOU ACCEPT SERVICE REQUESTS OVER HOLIDAYS?
On major holidays (Thanksgiving, Christmas, New Years Eve/Day) a holiday surcharge of $10 will be added to each visit the day before, day of, and day after a major holiday.
On minor holidays (Easter, Mother's Day, Father's Day, Memorial Day Weekend, Labor Day Weekend, and July 4th Weekend) a surcharge of $5 will be added to each visit
If you are booking within the dates of November 21st through the 25th and December 23rd through January 1st: We require a 50% deposit two weeks before the start of your first visit. This is a very busy time of year and the deposit guarantees your spot on the schedule.
For clients that schedule on a weekly basis, payment is due at the end of the service week (Fridays). Clients who request services when they are out of town are required to pay in full on their first service date.
If payment is not received within 72 hours then a late fee of 10 dollars will be put on your account. All services will be put on hold until everything is paid in full.
Cash, check, Venmo, and PayPal are all acceptable forms of payments.
Checks: Made out to The Dog Dasher