Please feel free to contact with any questions or concerns!
HOW DO YOU SCHEDULE A SERVICE?
We use the Time to Pet scheduling system. Everyone who has gone through a meet and greet will have access to this site. This makes it so our schedule stays organized and, in return, allows us to provide the best care for your pets! Clients who have consistent weekly scheduled visits will be automatically scheduled every Sunday unless notified otherwise.
DO YOU ACCEPT SERVICE REQUESTS OVER HOLIDAYS?
On major holidays (Thanksgiving, Christmas, New Years Eve/Day) a holiday surcharge of $10 will be added to each visit the day before, day of, and day after a major holiday. A surcharge of $20 will be added to each overnight during the same time period.
On minor holidays (Halloween, Easter, Mother's Day, Father's Day, Memorial Day, Labor Day, St. Patrick's Day, July 4th, and Valentine's Day) a surcharge of $5 will be added to each visit. A surcharge of $10 will be added to each overnight.
If you are booking within the dates of November 21st through the 25th and December 23rd through January 1st: We require a 50% deposit two weeks before the start of your first visit. This is a very busy time of year and the deposit guarantees your spot on the schedule.
For clients that schedule on a weekly basis, payment is due at the end of the service week (Fridays). Clients who request services when they are out of town are required to pay in full on their first service date.
If payment is not received within 72 hours then a late fee of $15 dollars will be put on your account. All services will be put on hold until everything is paid in full.
Cash, check, Venmo, and PayPal are all acceptable forms of payments.
Checks: Made out to Samantha Lagana